shopping guide
【Shop Notes】
Our company has warehouses overseas, and we begin procurement preparation as soon as an order is placed.
【Shipping】
Expedited Shipping ▷ Ships within 1-3 business days from order placement
Standard Shipping ▷ Ships within 5-15 business days from order placement
(Example: Mon-Wed = 3 business days, Sun-Tue = 2 business days)
*As of May 2026, the average shipping time is about 9 business days.
*All items will be shipped once all products in the order are available. If you purchase both expedited shipping and standard shipping items at the same time, please note that the order will not be eligible for expedited shipping.
*Lolita products may take 2-8 weeks longer than the usual delivery period.
~Order Process~
1. Order Placement
Once your order is confirmed, we will place an order for your requested products.
2. Procurement & Inspection
Once the ordered products arrive, we will inspect them for any defects.
3.Shipping
After inspection is complete, we will ship the items to you.
We will notify you of the shipment via email with a tracking number.
Tracking becomes available after customs clearance, so it typically takes 4-7 days from the shipping notification for your package to be trackable.
*Shipping days are calculated in business days. We do not process orders or ship on weekends or public holidays.
*Examples of business day calculations are as follows:
(Example: Mon-Wed = 3 business days, Sun-Tue = 2 business days)
*While standard shipping usually takes 5-15 business days from the order date, additional days may be required depending on warehouse and logistics conditions. We appreciate your understanding.
【About Products】
There may be slight individual differences in size and color depending on the product.
The color may appear slightly different depending on the shooting location, your device, and monitor environment.
【About Payment Methods】
Accepted Payment Methods
・Credit card (VISA, Mastercard, Amex, JCB)
・PayPal
・Bank transfer
・Merpay
・PayPay
・Paidy Postpaid (convenience store/bank transfer)
・atone deferred payment (convenience store/bank transfer)
・atone postpaid (convenience store/bank ATM)
What is the difference between atone deferred payment and postpaid (pay-as-you-go)?
【About Receipts】
You can download your receipt upon completion of your order or from the order completion email.
【About Delivery】
Shipping fee is a flat rate of 600 yen nationwide.
Orders of 8,000 yen or more qualify for free shipping.
We cannot accept specified delivery dates or times.
Tracking numbers will only become active after the package arrives in Japan and clears customs, so tracking may not be available for up to 5-7 days after the shipping notification.
*If a package is returned to us due to long-term absence, and you wish for redelivery, a round-trip shipping fee of 2,000 yen will be charged. We appreciate your understanding.
*Items whose storage period has expired will be discarded. In no case can we offer reshipment, refunds, or any other assistance. Please be sure to receive your package within the storage period.
【About Package Contents】
Please be assured that product names will not be listed in the item description field on the shipping label.
The description may vary depending on the product type.
Examples:
Sailor Ribbon Swimsuit Cosplay【No.2146】→ jumpsuit + accessories
Dolly Apron Maid Cosplay【No.2198】→ skirt + accessories
Buckle Bustier China Cosplay【No.1749】→ Ladies skirt
【About Cancellations】
We do not accept cancellations after an order has been placed. Please confirm your order before placing it.
*For deferred payment methods, payment is processed immediately even before the customer makes their payment. We begin preparing your order immediately after it is placed, so we cannot accept cancellations. Thank you for your understanding.
【Returns and Exchanges】
If there is a defect or you received a product different from your order, we will promptly exchange it for the same product, or process a return and refund.We do not accept returns due to customer convenience.
If there is a defect with the product, please contact us via the chat in the bottom right corner of the screen within 3 days of product arrival, describing the situation.
Please include the following information:
・Order ID
・Your Name
・Registered email address
・Reason for return/exchange
・Photos of the relevant product
・Photo of the barcode on the product label
If in stock, we will process an exchange; if not in stock, we will issue a refund.
*Please note that we cannot accept refunds or exchanges for reasons due to customer convenience, such as "it didn't match my expectations," "the size doesn't fit," or "I made a mistake in my order."
【About Changing Order Contents】
We cannot change the color or size of products after an order has been placed. Please be sure to confirm your order before placing it.
【About Products】
Lilymoon's products are generally selected from around the world. As they are overseas manufactured goods, there may be discrepancies in size and stitching compared to Japanese sewing standards. We appreciate your understanding of overseas manufactured goods.