shopping guide
[Notes about this shop]
We have warehouses overseas and prepare items for delivery as soon as we receive an order.
[About shipping]
Same-day delivery ▷ Orders will be shipped within 1-3 business days
Standard shipping: Ships within 5-15 business days of order
(e.g. Monday to Wednesday = 3 business days, Sunday to Tuesday = 2 business days)
*As of May 2025, shipping takes an average of 9 business days.
*We will ship as soon as all items are available. If you purchase same-day delivery items and regular delivery items at the same time, Please note that this item is not eligible for same-day delivery .
*Lolita products may take 2 to 8 weeks longer than the usual shipping period.
~How to order~
1. Order
Once we confirm your order, we will place an order for your items.
2. Ordering and Inspection
When the ordered product arrives, we inspect it to make sure there are no defects.
3. shipping
After inspection is complete, the product will be shipped to the customer.
You will be notified of shipment by email with a tracking number.
Tracking is possible after customs clearance, so you will be able to track your package on average 4-7 days after receiving the shipping notification.
*Shipping times are calculated based on business days. Ordering and shipping are not available on weekends or holidays.
*Examples of business days converted are as follows:
(e.g. Monday-Wednesday = 3 business days, Sunday-Tuesday = 2 business days)
* Normally, orders are shipped within 5-15 business days, but depending on the warehouse and logistics situation, it may take additional days. Please be aware of this in advance.
[About the product]
There may be slight individual differences in size and color depending on the product.
The color may vary slightly depending on the shooting location, your device, and monitor environment.
[ Payment Method]
Accepted payments
・Credit card payment (VISA, MasterCard, Amex, JCB)
・PayPal
・Bank transfer
・Merpay
・PayPay
・Pay later with Paidy (convenience store/ Direct debit)
・atone next month payment (convenience store/direct debit)
・atone Postpaid (convenience store/bank ATM)
What is the difference between atone's next month payment and deferred payment (pay later each time)? 
[Regarding receipts]
You can download a receipt when you complete your order or from the order completion email.
[About shipping]
Shipping fee is 600 yen nationwide.
Shipping is free for purchases over 8,000 yen .
We are unable to accept requests for specific delivery dates and times.
The tracking number will be reflected after the item arrives in Japan and passes through customs, so tracking may not be possible for up to 4 to 7 days after the shipping notification.
* If the item is returned to us due to an extended absence, etc., and you would like it re-sent, you will be charged 2,000 yen for the round-trip shipping fee. Thank you for your understanding.
*Products that have expired will be discarded. We will not be able to reship or refund any items under any circumstances. Please be sure to collect your item within the storage period.
[About your luggage items]
Please rest assured that the product name will not be listed in the item column on the shipping label.
The content varies depending on the type of product.
example)
Sailor ribbon school swimsuit cosplay [No.2146] → jumpsuit + accessories
Dolly Apron Maid Cosplay [No.2198] → skirt + accessories
Buckle bustier China cosplay [No.1749] → Ladies skirt
[About cancellations]
We do not accept cancellations after an order has been placed. Please check before placing your order.
*Deferred payment is treated as immediate payment even if the customer has not yet made the payment. Please note that we cannot accept cancellations as we begin preparing the product immediately after the order is completed.
[Returns and exchanges ]
If there is a defect or if the product you received is different from what you ordered, we will promptly exchange the product for the same one, or accept a return or refund. We do not accept returns for reasons of customer convenience.
If there is a problem with the product, please contact us via the chat in the bottom right of the screen within 3 days of receiving the product to inform us of the product's status.
Please fill in the following information:
・Order ID
・Your name ・Registered email address ・Reason for return/exchange ・Photo of the product in question ・Photo of the barcode on the product label
If the item is in stock, we will accept a return or exchange, if not, we will refund your money.
*Please note that we do not accept refunds or exchanges for reasons due to customer convenience, such as "the product was different from what I expected," "the size doesn't fit," or "I ordered the wrong product."
[About changing your order]
We cannot change the color or size of the product after the order is placed. Please be sure to check before placing your order.
[About the product]
Lilymoon's products are basically selected from all over the world. Since they are sewn overseas, there may be some errors in size and sewing compared to Japanese sewing standards. We would appreciate it if those who understand overseas sewn products would purchase our products.